Returns and exchanges

Return and exchange terms At Anubis Watches, we are keen to provide the best shopping experience for our valued customers. If you are not satisfied with your purchase for any reason, we offer you a flexible exchange and return policy that guarantees you comfort and complete satisfaction.
 
Return and exchange period:
 
You can return or exchange the watch within 30 days from the date of purchase, provided that the watch is unused and in its original condition and with the purchase invoice.
 
Product condition:
 
The watch must be unused, in its original condition, with all accessories and documents, including the original warranty certificate, the original box, and any user manual.
 
Inspection and evaluation:
 
The watch will be carefully inspected upon receipt to ensure its original condition and the absence of any damage or use. The store reserves the right to refuse any return or exchange request if it is found that the watch has been used or modified in any way.
 
Return and exchange methods:
 
You can return or exchange the watch by visiting our website or by contacting us to arrange to receive the product from your location.
 
Refund:
 
The full amount paid will be refunded after deducting any shipping fees (if applicable) using the same original payment method, within 2 business days from the date of approval of the return request.
 
Exchange:
 
If you wish to exchange the watch for another product, you can choose a new watch of the same value or pay the difference if the new watch is more expensive.
 
Non-returnable products:
 
Watches that have been modified, engraved, personalized engraving, or any other customization service cannot be returned or exchanged.
 
How to submit a return or exchange request:

Contact our customer service team via our communication channels:
 
Phone number: +20 2 42274318
 
Email: sales@anubiswatches.com
 
WhatsApp: 010 28253303
 
Additional Notes:
 
Please note that the customer is responsible for the shipping costs to return the product to us unless there is an error in the order on our part.
 
The invoice must be kept after the purchase process, because the product cannot be returned without the purchase invoice
We are committed to providing you with the best service and strive to ensure that you are completely satisfied with your purchases from our store.
Anubis Watches