FAQ

Product

Yes, all watches we offer through Anubis Watches are 100% authentic and come with a manufacturer’s warranty.

Yes, all of our luxury watches come with an official 1-2 year manufacturer warranty, ensuring product quality and after-sales service.

To maintain your luxury watch, it is best to avoid exposing it to strong shocks, avoid excessive exposure to water (if it is not water-resistant), and clean it regularly using a soft cloth.

Shipping

Yes, shipping is free with all orders within Egypt from Anubis Watches.

Shipping usually takes 2 to 5 business days within Egypt, depending on the customer’s location.

After shipping the order, a tracking number will be sent via email or text message to enable you to follow the status of your shipment until it arrives. If it does not arrive, you can obtain it through customer service via communication channels.

Payments

We offer several payment methods, including cash on delivery, credit card payment, and payment via e-wallets such as Vodafone Cash.

Yes, we offer installment payment through Anubis Watches. You can inquire about the details and conditions when completing the purchase process.

Of course, all our payments are secured using advanced encryption technologies to protect your personal and financial data.

Returns

You can return or exchange the watch within 30 days from the date of purchase, provided that it is unused and in its original condition with the packaging and all accessories.

No, the return or exchange process is completely free if the error is ours. However, if the reason is due to the customer, he will bear the return costs through Anubis Watches.

Refunds are usually made within 2 to 7 business days after the item is received and checked for condition.

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